Effective date: 25 September 2026 · Operator: SimsekLabs (PrintFjord)

Cancelling an order

• Before payment / production starts: you can cancel the order yourself from the order page. A full credit note is issued for the invoice.
• After production starts: you can still cancel; the refund covers the units that have not yet been produced. The finished or in-progress units are billed.

Defective prints

If a delivered part is defective due to a printing or material fault, contact us and we will reprint the part or refund it. This does not cover defects that originate in your model file (thin walls, unsuitable geometry, and similar design issues - the preview you approved is what gets printed).

How refunds are paid

Refunds are issued as a credit note against your invoice. The corresponding amount is either paid back to your bank account or offset against your next invoice, whichever you prefer.

Non-refundable costs

Shipping and packaging already spent on a dispatched delivery are not refunded.

Contact

For cancellations, refunds, and defective prints, contact us through the project’s order page or reply to your invoice email.