FAQ

How does ordering work?

Upload your 3D model files to a project. Once the project has a price offer, add it to your cart, pick a delivery address, and place the order with the “Order and Pay by Invoice” button. An invoice (faktura) is issued in your name and production starts when the payment is settled.

How do I pay?

By bank transfer in full, up front. Use the KID (bank reference number) shown on your order and invoice as the payment reference - that’s how your payment is matched to your order automatically.

When does production start?

As soon as your invoice payment is settled. Unpaid orders sit at pending payment in the queue.

What does delivery cost?

Shipping and packaging are calculated per delivery from the destination address and the number of units, and shown in the cart before you order.

Who can order?

Business customers with a complete, verified business profile (organization number, business email, and address - confirmed against the Brønnøysund registries). Set this up under Organization Settings before checking out.

Can I cancel?

Yes - see the Refund Policy. Before payment or production, cancellation is free and you get a full credit note; after production starts, the refund covers the unstarted units.

What file formats can I upload?

STL files. Each file is checked and priced per the project’s offer before you order.

Which laws apply?

Norwegian law - see the Terms of Service for the details.